Pasadena City College - Associate of Science for Transfer in Physics, Associate of Science for Transfer in Mathematics, and Associate of Arts in Engineering & Technology (Graduation Year: 2020)
California State University, Long Beach - Bachelor of Science in Computer Science (Graduation Year: 2022)
Experience
Sr. Business Intelligence Analyst - Adventist Health White Memorial, Boyle Heights, CA (November 2022 - Present)
Responsibilities:
- Analyzes large datasets to discover trends, patterns and actionable insights.
- Works with multiple internal stakeholders to analyze business needs and deliver relevant information in appropriate formats.
- Designs, creates, tests and maintains a portfolio of reports, scorecards and dashboards.
- Offers recommendations to support organizational performance improvement.
Data Support Analyst - Adventist Health White Memorial, Boyle Heights, CA (July 2021 - November 2022)
Responsibilities:
- Monitored data quality and removed corrupt data.
- Interpreted housewide hospital data, analyzing results using statistical techniques in Excel.
- Acquired data from primary or secondary data sources such as Premier & SAP BI Launch Pad whilst maintaining hospital databases.
Customer Care Associate - Adventist Health White Memorial, Boyle Heights, CA (March 2019 - July 2021)
Responsibilities:
- Provided patients and families with guidance/information about the hospital to ensure customer satisfaction.
- Assisted with all aspects of visitation and patient admissions.
- Answered phones, took messages, and triaged calls to appropriate personnel.